Terms and Conditions
1. Scope and parties
These Terms govern use of the CateringMatch intermediary platform at https://www.cateringmatch.ro and related services.
The platform provider is SNB COMMERCE S.R.L., Str. Ploiești nr. 47–49, etaj 1, Mun. Cluj-Napoca, Jud. Cluj, România (CUI 52191418, VAT ID RO52191418, Trade Register J2025053741003). Contact: hello@cateringmatch.ro.
The CateringMatch brand is owned by SNB GROUP S.R.L.. The platform operator remains SNB COMMERCE S.R.L..
User terms apply only if SNB COMMERCE S.R.L. expressly agrees in writing.
Effective date: 2026-07-27.
2. Role of the platform
CateringMatch is an intermediary: we connect customers with verified caterers and support inquiry, offer and booking workflows.
We do not provide catering services ourselves. The catering contract is generally between customer and caterer unless expressly agreed otherwise.
We do not guarantee a successful deal or any specific number of matches, offers or bookings.
3. Accounts and applications
Customers may submit inquiries without a classic end-user account. Caterers apply via the application form and may receive partner access after approval.
Information must be accurate, current and complete. Credentials must be kept confidential.
SNB COMMERCE S.R.L. may reject applications, suspend profiles or revoke access in case of false information, abuse, legal risk or breach of these Terms.
4. Inquiries, matching and order assignment
After an inquiry is submitted, our team may select suitable caterers and assist matching manually.
Offers, prices, availability and service details are the responsibility of the relevant caterer. Public partner lists show only verified, published entries.
Order assignment under these Terms means a match via the platform that results in a binding catering engagement / booking between customer and caterer (including confirmation in the platform flow, where used).
5. Commission
Upon successful matching or order assignment via the platform, a commission of 3% of the total turnover (total contract value of the mediated catering service) becomes due.
The caterer owes the commission unless expressly agreed otherwise. The base is the agreed total contract value of the mediated engagement (including all service components mediated via the platform), without deduction of discounts or the caterer's internal costs unless otherwise agreed in writing.
The commission arises when the match or order assignment occurs and is payable after invoicing by SNB COMMERCE S.R.L.. Due date and currency follow the invoice (typically EUR or RON).
Pilot or partner agreements may set a different rate in writing. Absent such agreement, 3% applies.
6. Payments and invoices
Payments for catering services are made between customer and caterer unless a separate platform payment option is offered and used.
SNB COMMERCE S.R.L. invoices the caterer for commission. In case of late payment, access may be restricted and statutory default interest may apply.
7. User obligations
Users must not abuse the platform (including scraping, circumventing security, unlawful content, fake inquiries or profiles).
Caterers must comply with applicable law (food hygiene, permits, tax, consumer protection) and inform customers accurately.
Customers are responsible for the accuracy of their inquiry data.
8. Liability
SNB COMMERCE S.R.L. is fully liable for intent and gross negligence and for injury to life, body or health.
For slight negligence, SNB COMMERCE S.R.L. is liable only for breach of essential contractual duties, limited to foreseeable, typical damage. There is no warranty of uninterrupted availability, matching success or caterer performance.
To the extent permitted by law, SNB COMMERCE S.R.L. is not liable for caterer content, promises or performance, or for contracts between customer and caterer.
9. Availability and changes
We aim for stable operation but do not guarantee uninterrupted availability. Maintenance, outages or force majeure may limit access.
SNB COMMERCE S.R.L. may update these Terms for future use where required for legal, technical or commercial reasons. The current version is published on this page. Material changes will be communicated where reasonably possible.
10. Privacy
Details on personal data processing are set out in the Privacy Policy at /privacy. It does not replace these Terms.
11. Final provisions
Romanian law applies, excluding conflict-of-law rules, unless mandatory consumer protection law provides otherwise.
Venue for disputes with businesses is Cluj-Napoca, Romania, where legally permitted.
If any provision is invalid, the remaining provisions remain in force.
Contract questions: hello@cateringmatch.ro.